Terms of service
INSPERA — TERMS OF SERVICE Last Updated: June 2026
- ACCEPTANCE OF TERMS
These Terms of Service ("Terms") govern your access to and use of the Inspera Solutions website at inspera.ca (the "Site") and all products, services, and project engagements offered by Inspera Solutions ("Inspera," "we," "us," or "our"). By browsing the Site, submitting an inquiry, placing an order, or entering into a project engagement with Inspera, you ("Client," "you," or "your") agree to be bound by these Terms in full.
If you are acting on behalf of a company, institution, or government entity, you represent that you have the authority to bind that organization to these Terms.
- SCOPE OF SERVICES
2.1 What We Provide
Inspera provides commercial-grade furniture procurement, project management, and turnkey installation services for corporate, institutional, educational, and government clients across Canada. Our services may include, but are not limited to:
- Product selection and procurement
- Space planning and scoping consultations
- Supplier and logistics coordination
- On-site delivery and installation
- Post-installation inspection and handoff
2.2 Definition of Turnkey
"Turnkey delivery" means Inspera manages the full project lifecycle from initial brief to final handoff. Unless explicitly stated in a written project scope or proposal, turnkey services do not include architectural or engineering work, electrical or mechanical trades, construction, demolition, painting, flooring, or any work outside of furniture procurement and installation.
2.3 Services Not Included
Any scope beyond what is explicitly documented in an approved written proposal is not included and may be subject to additional fees upon agreement of both parties.
- QUOTES, PROPOSALS, AND CONTRACT FORMATION
3.1 Quote Validity
All written quotes and proposals issued by Inspera are valid for thirty (30) calendar days from the date of issuance, unless otherwise stated. Pricing is subject to change after the validity period due to supplier pricing, material costs, currency fluctuations, and availability.
3.2 No Obligation Prior to Confirmation
Browsing the Site, submitting an inquiry form, or receiving a quote does not constitute a binding contract. A contract is formed only upon one of the following:
a) Receipt of a signed proposal or purchase order from the Client, or b) Receipt of a deposit payment from the Client in connection with a specific order or project.
3.3 Accuracy of Client Information
The Client is responsible for ensuring all information provided to Inspera — including site dimensions, drawings, access conditions, product specifications, and delivery details — is accurate and complete at the time of order or project confirmation. Inspera is not liable for errors, additional costs, or delays resulting from inaccurate client-provided information.
- PAYMENT TERMS
4.1 Standard Payment Schedule
Unless otherwise stated in a written proposal, the following payment schedule applies:
- Fifty percent (50%) deposit due at order or project confirmation.
- Remaining fifty percent (50%) due prior to delivery or final installation.
4.2 Invoiced Accounts
For institutional or government clients operating on invoiced accounts, payment terms will be specified in the applicable purchase order or contract. Standard net terms are Net 30 days from invoice date unless otherwise agreed in writing.
4.3 Late Payments
Invoices not paid within the agreed terms are subject to interest at a rate of one and a half percent (1.5%) per month (18% per annum), compounded monthly, on the outstanding balance.
4.4 Right to Withhold Delivery
Inspera reserves the right to withhold delivery, installation, or project continuation if any outstanding balance remains unpaid past its due date.
4.5 Currency
All prices are quoted and payable in Canadian Dollars (CAD) unless explicitly stated otherwise in writing.
- DELIVERY AND LEAD TIMES
5.1 Estimated Timelines
All delivery and project completion timelines provided by Inspera are estimates only and are not guaranteed. Commercial furniture, particularly custom and contract-spec items, may have lead times ranging from several weeks to several months depending on the manufacturer, materials, and current supply chain conditions.
5.2 Delays Outside Our Control
Inspera is not liable for delays caused by manufacturer production timelines, shipping carrier disruptions, customs clearance, port congestion, labour actions, natural disasters, government orders, or any other cause beyond Inspera's reasonable control.
5.3 Client Readiness
The Client must ensure the installation site is ready and accessible on the agreed installation date. If Inspera is unable to access the site or complete installation due to the Client's failure to prepare the site or provide access, additional charges for rescheduling, storage, and labour may apply.
- CLIENT RESPONSIBILITIES
The Client agrees to:
a) Provide accurate site measurements, drawings, and access details prior to order confirmation. b) Designate a single point of contact with authority to approve specifications and sign off on deliveries and installations. c) Ensure the site is structurally suitable, clean, and accessible for delivery and installation on agreed dates. d) Review and approve product specifications, finish selections, and layout plans within the timelines set out by Inspera. e) Notify Inspera promptly of any site changes or delays that may affect the project schedule.
Failure to meet these responsibilities may result in project delays, additional charges, or both.
- INTELLECTUAL PROPERTY
7.1 Inspera's Materials
All space plans, design proposals, mood boards, product specifications, project documentation, and other deliverables created by Inspera remain the intellectual property of Inspera unless ownership is explicitly transferred to the Client in a separate written agreement.
7.2 No Unauthorized Reuse
The Client may not share, reproduce, or use Inspera's project documentation, proposals, or designs to solicit competing bids or to engage another contractor to deliver a substantially similar outcome without Inspera's prior written consent.
7.3 Site Content
All content on inspera.ca, including product images, text, graphics, and branding, is owned by or licensed to Inspera and may not be reproduced or used without prior written permission.
- CONFIDENTIALITY
Both parties agree to keep confidential any non-public information shared in connection with a project engagement, including pricing, supplier relationships, project specifications, and client site details. This obligation survives the termination of any project or contract for a period of two (2) years.
- COMPLIANCE AND STANDARDS
Inspera sources and installs products that are engineered to meet or exceed applicable institutional compliance standards, accessibility regulations (including provincial and federal accessibility guidelines), and public sector procurement requirements. However, it is the Client's responsibility to confirm that selected products meet any specific requirements unique to their jurisdiction, facility type, or regulatory context.
- LIMITATION OF LIABILITY
10.1 Cap on Liability
To the fullest extent permitted by applicable law, Inspera's total liability to the Client for any claim arising out of or related to a specific order or project shall not exceed the total value of that order or project as stated in the applicable invoice or contract.
10.2 Exclusion of Consequential Damages
Inspera is not liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to: loss of business revenue, lost profits, loss of use of premises, delays in business operations, or costs associated with alternative accommodation or furniture arising from delays or defects.
10.3 No Liability for Client-Caused Issues
Inspera is not liable for any damage, defect, or failure resulting from the Client's provision of inaccurate site information, modification of installed furniture, misuse of products, or failure to follow manufacturer care and maintenance guidelines.
- INDEMNIFICATION
The Client agrees to indemnify, defend, and hold harmless Inspera and its employees, contractors, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of:
a) The Client's misuse or modification of delivered products. b) Inaccurate or incomplete information provided by the Client. c) The Client's failure to comply with applicable health, safety, or accessibility regulations in connection with the use of installed furniture. d) Any third-party claims arising from events at the Client's site during or after installation that are not attributable to Inspera's negligence.
- FORCE MAJEURE
Inspera shall not be in breach of these Terms or liable for any failure or delay in performing its obligations to the extent that such failure or delay results from causes beyond Inspera's reasonable control, including but not limited to: acts of God, fire, flood, epidemic, pandemic, earthquake, war, civil unrest, terrorism, government action or orders, port closures, carrier strikes, manufacturer shutdowns, or supply chain disruptions. Inspera will notify the Client as soon as reasonably practicable of any such event and will use commercially reasonable efforts to resume performance.
- WEBSITE USE
By accessing inspera.ca, you agree not to:
- Use the Site for any unlawful purpose.
- Attempt to scrape, harvest, or extract data from the Site by automated means.
- Submit false or fraudulent inquiries or orders.
- Interfere with the Site's operation or security.
- Misrepresent your identity, authority, or organizational affiliation.
Inspera reserves the right to refuse service or access to any user or entity that violates these Terms.
- PRIVACY AND DATA PROTECTION
Inspera collects and processes personal and business contact information in accordance with its Privacy Policy, available at inspera.ca/policies/privacy-policy. Inspera complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec-based clients and contacts, the Act respecting the protection of personal information in the private sector (Law 25 / Bill 64), including its consent and transparency requirements.
- LANGUAGE
These Terms are written in English. In accordance with the Charter of the French Language (Quebec), a French version of these Terms is available upon request. In the event of any conflict or inconsistency between the English and French versions, and as permitted by applicable law, the English version shall prevail unless otherwise required by Quebec law.
Ces conditions sont rédigées en anglais. Conformément à la Charte de la langue française (Québec), une version française est disponible sur demande.
- DISPUTE RESOLUTION
16.1 Good Faith Negotiation
In the event of any dispute arising from these Terms or any order or project engagement, the parties agree to first attempt to resolve the matter through good faith negotiation within fifteen (15) business days of written notice of the dispute.
16.2 Mediation
If good faith negotiation does not resolve the dispute within the said period, either party may refer the matter to non-binding mediation with a mutually agreed mediator.
16.3 Litigation
If mediation is unsuccessful or declined, either party may pursue the matter in the courts of the Province of Quebec, to whose jurisdiction the parties hereby irrevocably submit.
- GOVERNING LAW
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
- AMENDMENTS
Inspera reserves the right to update or modify these Terms at any time. Updated Terms will be posted on the Site with a revised "Last Updated" date. Continued use of the Site or engagement with Inspera following any such update constitutes the Client's acceptance of the revised Terms. For active project engagements, the Terms in effect at the time of contract formation shall govern that engagement unless both parties agree in writing to apply updated Terms.
- SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.
- ENTIRE AGREEMENT
These Terms, together with any signed proposal, purchase order, or project contract, constitute the entire agreement between Inspera and the Client with respect to the subject matter herein and supersede all prior discussions, representations, or agreements, whether oral or written.
- CONTACT
For questions regarding these Terms, please contact:
Inspera Solutions 9600 Blvd Saint-Laurent, Suite 200 Montreal, Quebec, H2N 1R1 Canada
Email: info@inspera.ca Phone: +1 (514) 774-4250 Website: inspera.ca
